How To Check American Express Gift Card Balance

Have you ever tried paying for an item with an American Express gift card, only to wonder if there’s enough balance on it? Maybe you’ve used it once or twice, but forgot the exact amount left. This situation is a common one that many of us find ourselves in. 

Knowing how to check your American Express gift card balance helps you to get rid of the uncertainty and plan your purchases better. In this guide, you’ll learn the exact steps to check your Amex gift card balance online or by phone. I’ll also cover common issues, how to protect your card, and what to do if your balance is lower than expected.

Two Methods to Check Your Amex Gift Card Balance

Tracking your AMEX gift card remaining balance is simple and can be done very quickly. But before I show you how to, let me take you through a few quick reasons I think it’s important to check your gift card balance: 

• It prevents declined transactions due to insufficient funds
• It helps you to stay aware of how much you’ve used and what’s left
• You’re able to maximize the full value on your AMEX gift card remaining balance
• You can spot unauthorized charges or any suspicious activity early
• Reduces stress and guesswork when shopping with the card

Now, let’s move to the main methods for completing an American Express gift card balance inquiry, whether you prefer using your phone or checking online.

1. Check Your Balance Online

My favorite way to verify an American Express gift card amount is through the official Amex balance check website.

Steps:

1. Visit the Amex balance checker page
2. Enter your 15-digit card number.
3. Enter the expiration date/ valid-thru date.
4. Enter the 4-digit security code.
5. You can choose to enter your email address or not.
6. Click on the blue “Sign In” button.

Once that is done, the page will reload to reveal the current balance on your American Express gift card. This method gives you the most accurate and up-to-date info, including recent transactions.

2. Call the Amex Customer Service Line

If you don’t have access to the internet, or you prefer to speak over the phone, this method is for you. You can check your Amex gift card remaining balance by phone.

Steps:

1. Look for the telephone number on the back of your card 
2. Place a call and a customer rep on duty will attend to you
3. They will request your card’s serial number which will be used to run a query to get your balance.

Common Issues and How to Fix Them

I’ve curated some of the most common problems you may experience when checking your Amex gift card balance, and how to troubleshoot them.

Card Number Not Recognized

What’s happening: You enter the card number on the website or phone system, but it doesn’t go through.

How to fix it:

• Make sure you’re entering all 15 digits exactly as shown with no spaces or dashes
• Double-check to see if you confused numbers (like 8 for 3) or use the wrong site.
• Always use the official American Express gift card balance inquiry page, not a third-party site.

Security Code Doesn’t Work

What’s happening: The system says your 4-digit security code is invalid.

How to fix it:

• Check the front or back of your card for the correct code. 
• If the numbers are scratched or hard to read, call 888-846-4308 and speak to a representative. They may ask for proof of purchase or card details to verify ownership.

Website Won’t Load

What’s happening: The Amex gift card website won’t open or crash.

How to fix it:

• Try reloading the page or using another browser like Chrome or Firefox
• If the issue continues, use the phone method to check your Amex gift card remaining balance 

Balance Seems Incorrect

What’s happening: You expected more money on the card than what’s showing.

How to fix it:

• Check the transaction history. You may have forgotten a past purchase
• A pending hold, like at gas stations or hotels may temporarily reduce the available balance
• If something still looks wrong, call customer support for a full breakdown.

Card Declined During Purchase

What’s happening: You try to pay with your Amex gift card, but it gets declined, even though you thought you had enough. Many declines happen because the card doesn’t cover the full amount, and the system doesn’t automatically take partial payments.

How to fix it:

• Always confirm your American Express gift card balance before shopping
• If the total cost (including tax) is more than the balance, ask the cashier to split the payment.

Related Article: The Advantages of AMEX Gift Cards Over Other Gift Cards 

How To Sell Amex Gift Cards in Nigeria

To sell an Amex gift card in Nigeria, you need to find a reputable trading platform. There are various gift card trading platforms in Nigeria, but you need to look out for the best.

Nosh is the best gift card trading platform in Nigeria, popularly known for its best rates and customer satisfaction. Here are the steps to selling Amex gift cards on Nosh: 

1. Visit the Nosh Website or Download the App

Visit Nosh’s official website or download the Nosh app on your phone. The app is available on both Android and iOS.

2. Create an Account or Sign In

If you’re new to Nosh, create a free account using your email or phone number. If you already have an account, just sign in.

3. Select “Sell Gift Card”

On your dashboard, tap on “Sell Gift Card”. Then choose Amex from the list of supported brands. Also choose the gift card sub-category. 

4. Enter Gift Card Details

Type in the card amount, e.g., $25, $100.  Nosh will show you the current exchange rate. If you’re happy with it, click “Proceed”

5. Upload Gift Card Image 

Upload a clear image of the gift card or enter the digital code in the provided space. Make sure the code is visible and valid. Follow the prompts to complete the transaction 

6. Get Paid

Nosh will review your card details within a few minutes. Once approved, the Naira equivalent will be sent directly to your Nosh wallet or bank account. You can withdraw instantly.

Also Read: Where To Buy Amex Gift Cards: Your Ultimate Guide

FAQs About AMEX Gift Card Balance

1. Can I check my balance without registering?

Yes. You don’t need to create an account or register your card. To perform an American Express gift card balance inquiry, just visit American Express official site or call 888-846-4308. Enter your 15-digit card number and 4-digit security code to view your balance instantly.

2. What if my balance doesn’t match my spending? 

This is usually due to pending charges, holds, or small purchases you may have forgotten. If your Amex gift card remaining balance seems off, check the transaction history online or call customer service for a breakdown.

3. How long does it take for transactions to reflect?

Most purchases show up on your balance within minutes, but some can take up to 24 hours. For example, pre-authorized purchases may take longer to finalize. Always allow some time before checking your balance after a transaction.

4. Can I reload my American Express gift card?

No. Amex gift cards are non-reloadable. Once the balance reaches zero, the card can’t be used again. However, you can still keep it for reference until all charges are fully processed.

5. What happens if my card gets lost or stolen?

If your card is lost or stolen, call 888-846-4308 immediately. You may be able to get a replacement with the remaining balance, but you’ll need the original purchase receipt and card details to verify ownership.

Final Thoughts

An American Express gift card is only as useful as the balance you can access. And knowing your Amex gift card remaining balance helps you avoid failed payments and awkward checkouts. Don’t guess, check. Use the website, call the toll-free number, or ask at the register before you swipe.

And if you don’t need the card anymore, instead of letting it sit unused, you can sell your American Express gift card on Nosh and get instant cash or credit in return. Sign up on Nosh today and start trading.