How To Fix Google Play Gift Card Errors – 2025 Solutions

Google Play gift cards are widely used, particularly by Android users who depend on the Play Store for apps, games, movies, and other digital content.

However, redeeming a Google Play gift card doesn’t always go smoothly. Users often encounter issues such as invalid code errors, region restrictions, account problems, or technical glitches that prevent successful redemption.

In this guide, I’ve compiled the most common Google Play gift card errors along with practical steps to resolve them.

Errors Associated With Google Play Gift Card And Solutions

Here are the six Google Play gift card errors listed:

1. “We Need More Info to Redeem This Gift Card”
2. “Not Activated” Error
3. “Gift Card Already Used” Error
4. “An Unexpected Error Has Occurred”
5. “Code Cannot Be Redeemed in Your Region”
6. “This Code Has Been Blocked” Error

Let’s get right into the details of each error and how you can resolve them quickly.

1. We Need More Info To Redeem This Gift Card Error

This is one of the most common Google Play gift card errors you are likely to experience. If you get this error while trying to redeem your gift card, the first thing to confirm is that your gift card is not invalid. 

Another cause of this error can be attributed to the Google Play gift card being used already. There are two ways to solve this error. The first is to try redeeming via your mobile device. The alternative if that doesn’t work is to contact Google support.

2. Not Activated Error

Another Google Play gift card error is the “Not Activated” error. This means that your Google Play gift card can not be used. Before you can redeem your Google Play gift card, it needs to be activated. You will need to either take it to where it was purchased or contact via your email if you bought the virtual form.

 3. Gift Card Already used Error

If you got a “You have already redeemed that code”, this means that particular Google Play code has been redeemed on your Google account. An already redeemed gift card can’t be used again. You only need to confirm if the funds on it reflect on your balance. If not, reach out to Google support.

4. An Unexpected Error

This particular error is due to network issues from Google. There is a try again later instruction added to it. That’s exactly what you need. Wait a few minutes to try it again. If this error persists for too long, contact Google support.

5. “Code Cannot Be Redeemed in Your Region” Error

Google Play gift cards are region-specific. If you try to redeem a U.S. card with a Nigerian Google account, for example, you’ll get this error. To resolve it, ensure your account’s country matches the region of the gift card, or use a card that aligns with your account’s country settings.

6. “This Code Has Been Blocked” Error

This occurs when Google flags the code as suspicious or potentially fraudulent. It can happen if the gift card was resold or reported. If you purchased the card from a legitimate source and have proof of purchase, contact Google Support to file a claim.

General Tips To Consider When Having Issues With Google Play Gift Card

1. Verify the Code
   If you receive an error like “There is a problem with this code,” double-check the characters you entered. Even a minor typo can cause the redemption to fail. Carefully review the code for any mistakes before trying again.
2. Check Your Play Store Balance Limit
   Google Play has a limit on how much can be stored in your account. If the gift card value, when added to your current balance, exceeds this limit, the redemption may not go through. To fix this, spend part of your existing balance before attempting to redeem the gift card again.
3. Make Sure You’re Signed into the Correct Account
   Gift cards must be redeemed using the correct Google account. If the gift card was purchased or linked to a specific email, ensure you’re signed into that same account. To check, go to the left panel of the Play Store, select “Account,” and confirm the active email address.

Conclusion

Not all Google Play gift card errors are caused by user mistakes, some issues can arise from the retailer, activation process, or Google’s system itself. 

Regardless of the source of the error, it’s important to double-check your code and follow the recommended steps. If the issue persists, don’t hesitate to contact Google Play customer support for further assistance. 

If you decide to sell a Google Play gift card, ensure to exchange it on the right platform. Nosh is the best gift card trading platform to sell all your gift cards. The steps involved in the exchange are simple.